The Township of McNab/Braeside, located in Arnprior, ON, is organized into various departments – all of which are dedicated to providing excellent customer service and service delivery to the residents of the Township. When the Township of McNab/Braeside was experiencing various issues with their previous pay-as-you-go IT services, they started searching for an IT support company to proactively prevent issues and keep their equipment protected against security threats.
As a municipal township, the Township of McNab/Braeside leverages information technology to keep them in touch with residents while enabling them to enhance service delivery for a higher level of satisfaction amongst those residing in the area.
The Situation: A Municipal Township in Need of Managed IT Services to Stop Issues Before Disruption Occurs
Prior to working with OnServe, the Township of McNab/Braeside was using a pay-as-you-go IT service; however, their IT support company wasn’t resolving issues in a timely manner and lacked a proactive approach in terms of IT management and equipment replacement.
Angela Lochtie, Treasurer at the Township of McNab/Braeside, explained their choice to work with OnServe, “We decided to work with OnServe as a result of their competitive pricing and the recommendations of other local municipalities.”
The Solution: An IT Support Company That Helps Them Rest Easy Knowing Their Information Systems are Always Working at Peak Performance
Initially, the Township of McNab/Braeside had POP mail that was managed by a separate service provider; however, their service didn’t have built-in spam filtering to protect against malicious spam. Fortunately, OnServe was able to move them to Hosted Exchange on Canadian servers – keeping their data secure while ensuring reliable communications.
Since moving to Hosted Exchange, the Township of McNab/Braeside has seen a huge reduction in spam received – over 5000 emails have been blocked or quarantined in the last three weeks alone! Plus, OnServe provides managed IT services to take care of everything IT-related!
Angela offered some insight, “OnServe provides a professional, timely level of IT support that we appreciate! We can rest easy knowing our IT issues are always taken care of; and we would recommend them to other small municipalities. They provide all of the benefits of a full-time IT department at a fraction of the cost.”
Interested in learning more about our proactive managed IT services? Don’t hesitate to give us a call at (613) 634-8125 or send us an email at email@example.com. OnServe is the leading IT support company for businesses across Ontario.