Have you ever called out for tech support and felt like the person on the other end just could not care less about your business? They either ramble away with a bunch of technical jargon that means nothing to you, or else they talk to you like you’re a child. It’s condescending, and it wastes that most precious of resources: time.
You deserve actual SUPPORT.
At OnServe, we believe that IT support means treating your business like our own and doing everything in our power to make IT easy. Even though we pride ourselves on proactive solutions to stop problems before they start, even the best of IT systems will still have problems arise now and then. When you need help, we’ll be there by your side. Our Help Desk support system is always available and will always be focused on YOUR needs first:
OnServe’s Help Desk support will help you LEARN more about your IT and feel at ease using technology knowing you’ll always have a partner at your side. Let’s talk about supporting YOUR business – call us at (877) 996-6622 or send an email to firstname.lastname@example.org today.
Our goal with our Help Desk support isn’t to be a nanny – you deserve more respect than that. Instead, we want to help you understand your technology and feel confident in your use of it, knowing that if you ever need a helping hand, it’s just a moment’s call away. That’s why we focus on these values of support:
Treating You Like a Partner
If we want to be treated like a partner for your business, we need to give you the same courtesy. That means doing our jobs and taking care of your technology, but it also means helping you learn more about your systems and focusing on what YOU need your technology to do.
Being Available and Responsive
Hey, you want to hire someone to take care of things for you. That’s not complicated, and it’s not asking much. So you deserve to have support that is available when YOU need it and gets to work right away. After all, time is money.
Keeping You in the Know
It’s YOUR technology, and that means you deserve a partner that makes sure all the information about it is at your fingertips. Our Help Desk keeps track of everything for you so you can easily stay on top of what’s happening with your systems.
With OnServe’s Help Desk Support to help you Learn more about your IT, you’ll feel more confident using your technology every day. We’ll always be at your side, ready to lift you up and help you reach for the stars.