The Four Options of Our Managed IT Service Offerings
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Manage IT Total Protect Program –
For companies that want to outsource everything to competent IT professionals.
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Manage IT Shared Protect –
For businesses that have some internal IT expertise but need an outsourced IT support team to fill in some gaps.
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Manage IT Security Essentials –
For those looking to improve their security posture with the essentials of IT security and continuous monitoring.
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Manage IT Technology Assessment –
Not sure if your IT is working for you or against you? Get the OnServe technology assessment.
You Deserve Secure and Dependable IT Support that Delivers Business Benefits: Manage IT
Are you feeling overwhelmed? Do you get distracted by rapidly changing technology or threats posed by cybercriminals?
Technology is the heart of your organization, and you need a company you can trust that understands your business. That’s why we created our Managed IT Services framework along with supporting IT Services that protect you and put you back in the driver’s seat.
The OnServe team is ready to care for every part of your company’s technology – network, software, hardware, internet, mobile… That’s right – everything! All for an easily budgeted monthly fee.
Details and Pricing of Our Four Managed IT Service Offerings
Manage IT – Total Protect Program
Comprehensive Enterprise IT management program for small and mid-size companies.
OnServe Total Protect is our most popular service offering, delivering world-class IT management and protection for your business or organization. The program goes beyond proactive and reactive IT services and includes a methodology that aligns your IT strategies to your business needs and goals.
Support for all your technology!
- IT Strategy – planning, lifecycle management
- Servers and Storage Management
- Computers, Notebooks, and Mobile Devices
- Network Equipment – switches, routers, firewalls, wireless access points, printers
- Security as a Service
- Unlimited Support- remote and on site
- Network Administration and Change Management
- Email Administration Management
- Cloud Services Management and 3rd Party Vendor Support
Pricing for Manage IT Total Protect
Pricing varies depending on organization size, IT complexity, and program design. Programs are custom built to suit your organizational and budgetary needs.
Typically, pricing is between $100-$150 per user based on size and complexity.
What’s Included in Manage IT Total Protect?
Servers
- Server Maintenance
- Storage Defrag
- Temporary File Cleanups
- Log File Cleanups
- Server Patching for Critical Security Updates
- Monitoring
- Business Critical Services
- Server Performance
- Resource Usage and Threshold Reports
- Mail Flow Through
- Hardware Pre-Fail Warnings
- Custom Alerts and Notifications
- Best Practice Server Role Configurations
- Asset Aging and Warranty Lookup
- UPS Graceful Shutdown Management
Workstations
- Critical Alert Notifications
- Resource Usage and Threshold Reports
- Call Up Support to The Desktop
- Asset Aging and Warranty Lookup
- Remote Support to The Desktop
- Weekly OS Patching
Help Desk – Unlimited Remote and On-Site Support
- Toll-Free Access to Help Desk M-F 08:00-17:00
- Communication Plan to Ensure Users and Managers Are Kept Up to Date on Ticket Progress
- Client Portal to Ticketing System For Direct Access And Reporting.
- Support For OS, Email, and Supported Application
- Line of Business Application Support!
Security
- Antivirus Licensing, Management, and Reporting
- Malware Scanning
- Email Spam Filtering
- Firewall/Router with Security Subscriptions
- Web Protection with Content Filtering
- Security Assessment and Planning
Mobile Device
- Basic ActiveSync Exchange Integration and Mail Sync
Change Management
- Manage Add, Remove, or Modify Users and Related Permissions
- Password and Identity Management
- Emails Account Management
- Change Management Processes with Tracking
Reporting
- Weekly Backup Reporting
- Monthly Executive Health Reporting
- Ticket Management
Backup and Recovery
- On-Site Imaging for Critical Servers
- Off-Site Cloud Backup
Planning and Consulting
- Virtual Chief Information Officer (VCIO) Services Provide Quarterly IT Reviews.
- Technology Planning
- Asset Review and Refresh Strategies
Getting Started with Manage IT Total Protect – Onboarding Process
In our onboarding process, we take the time to document your current configurations and settings. We then measure these against industry best practice configurations. With this comparison in hand, we organize and prioritize changes. Next, we meet with you to go over our recommendations. Our process guarantees continual improvements that you control!
During onboarding we also:
- Meet with your team to introduce the program
- Install our software and agents
- Complete technology and security assessment
- Document your IT stakeholders: ISP’s, LOB applications, ISP, domains rec’s.
- Software licensing audit
- Disaster recovery review
- Technology alignment projects
- Present, prioritize, and make positive change
Manage IT – Shared Protect Program
Got internal IT employees?
We would be glad to come alongside your current IT staff and support their day-to-day efforts. We’ll take the burden of tiresome, repetitive IT tasks off their plate, so they can focus on internal IT requests.
Many companies have been doing their own support but find that they lack some skills or need some extra help. Shared Protect provides a way that companies can leverage the benefits of outsourcing and gain the resources they are missing.
It’s a great way to supplement your existing personnel, tools, and software – sharing the workload and getting better managed IT!
Could Your Internal IT Employees Use a Little Help in These Areas?
- Security Services and Software
- Network Administration and Change Management
- Help Desk & Remote Support
- Planning and Consulting
- Cloud Hosting and Support
- Disaster Recovery
Pricing for Manage IT Shared Protect
Pricing varies depending on organization size, IT complexity, and the program design. Programs are custom built to suit your organizational and budgetary needs.
Typically, pricing is between $55-$85 per user. We generally provide all our security software, remote monitoring and management tools as well as the support help you need.
What’s Included in Manage IT Shared Protect?
Get a program structured around the skills you already have!
Manage IT Shared Protect is a fully-customised approach to supporting your internal IT personnel.
We assess the service need based on defined gaps in your current support services and then customize our services to fill any gaps. We bring experience, process, and proven results to the table.
How to get started?
Meet with our consultants to define where you need help. We might start with a full technology assessment and then design a program that best enables the people and support system you already have in place.
Why hire another full-time person when all you need is part-time, outsourced help!
Manage IT – Security Essentials Program
Manage IT Security Essentials program uses our automated services to deliver better device and network protection.
Within the Manage IT Security Essentials service, we provide:
- Security Assessments
- Perimeter and Gateway Security
- End-Point Protection for PC’s and Mobile Devices
- Spam Filter and Email Protection
- Backup/Disaster Recovery
- Policy, Procedures, and Enforcement
- Cybersecurity Awareness Education for Everyone
- Call-Up Support – remote or on site (for an additional fee)
Pricing for Manage IT Security Essentials
Pricing varies depending on organization size, IT complexity, and the program design. Programs are custom built to suit your organizational and budgetary needs.
Typical pricing:
- Per Workstation/Notebook: $35/Device
- Per Server: $100.00/Server
- Per Mobile Device: $15.00/Managed Device
Any call-up support work – remote or on site – is billed on an hours plus materials basis in addition to the monthly per-device fee.
Contact us for a quote
What’s Included in Manage IT Security Essentials?
Servers
- Server Maintenance
- Storage Defrag
- Temporary File Cleanups
- Log File Cleanups
- Server Patching for Critical Security Updates
- 24/7 Monitoring and Alerting
- Business Critical Services
- Server Performance
- Resource Usage and Threshold Reports
- Hardware Pre-Fail Warnings
- Custom Alerts and Notifications
Workstations
- Alert Notifications
- Resource Usage and Threshold Reports
- Call Up Support to The Desktop
Help Desk – Billable
- Toll-Free Access to Help Desk M-F 08:00-17:00
- Communication Plan to Ensure Users and Managers Are Kept Up to Date on Ticket Progress
- Client Portal to Ticketing System for Direct Access and Reporting
Security
- Alert Notifications
- Resource Usage and Threshold Reports
- Call Up Support to The Desktop
Change Management Billable
- Manage Add, Remove, Modify Users and Related Permissions
- Password and Identity Management
- Emails Account Management
- Change Management Processes with Tracking
Reporting
- Weekly Backup Reporting
- Monthly Executive Health Reporting
- Ticket Management
Getting Started with Manage IT Total Protect – Onboarding Process
In our onboarding process, we take the following steps to improve your IT security posture.
- Set up a Communication Strategy – for users and managers to access support
- Install Our Software and Agents
- Tighten Security
- Document Your Other IT Partners – ISP’s, LOB applications, Domains/web…
- Audit Users and Devices
Manage IT – Technology Assessment
Not Sure if You Need a Managed Service, or if You’re Current IT Partner is Doing a Good Job?
The technology assessment is a great way to see the big picture.
OnServe’s proven methodology will provide you with a report card on all aspects of your current IT environment, so you know where you stand. Our report compares your current IT state to our best practice configuration standards. From this assessment, we provide you with information relating to threat levels and identify associated risks.
You get an easy-to-understand report card and consultation to help you plan for improvements.
Areas Explored by Manage IT Technology Assessment
- Active Directory Assessment
- Asset Aging and Health
- Network Devices and Configurations
- Security Practices
- Antivirus/Malware/Spam/Web Content Filtering
- Server Configuration
- Workstation Configurations
- Backup & Disaster Recovery Practices
- Environmental Conditions
- Power and Backup Protection
- Licensing
- IT Management Practices
Pricing for Manage IT Technology Assessment
Engagement for IT assessments is performed on a project basis and as part of our on-boarding for management services.
All prices for Technology Assessments are scoped based on customer size and complexity.
Simply give us a call and talk with one of our account managers for more details.
Clients that select OnServe as a managed service partner may have the fees associated with the Technology Assessment reimbursed on contract signing.
