If you’re reading blogs like this one on an IT company’s site, then you’re probably in the market for better IT support, right?
Every minute you or your staff can’t work because of an IT problem is a direct waste of your time and money. If your IT company isn’t responsive and prompt, then it’s not an effective relationship, simple as that.
That’s why you’re reading this article — for the exact same reason, a local Kingston hotel recently got in touch with the OnServe team. They were in the market for responsive IT support, so they contacted us through our website’s 24/7 chat feature:
“I am interested in talking about hiring an IT support person at my Kingston inn.”
Our representative immediately started the process of arranging a meeting with our team:
“The next step would be for me to have one of our Business Technology Specialists contact you to answer additional questions and set up a consultation. Would you like me to have them contact you?”
Once we had arranged a meeting that fit this inn owner’s schedule, we could meet with them to find out more about their needs.
When your IT support isn’t delivering, it can lead to a lot of problems. Maybe you’re encountering some of the same issues this Kingston inn was…
You’re Waiting Too Long For Help
Every minute you or your staff can’t work because of an IT problem is a direct waste of your time and money. If your IT company isn’t responsive and prompt, then it’s not effective, simple as that. Don’t wait for any more than a couple of hours for a response and more than a day at most for a fix.
Solutions Don’t Last
Even if you don’t have to wait long to get a technician on-site, it’s not worth much to you if they just have to come back in a few days.
Ineffective IT support often means applying a “band-aid” solution that doesn’t really get to the root of the problem. The problem is that while the hardware may work when you get it back from them, there’s no guarantee it’ll last for long. That means there’s no way of knowing how quickly you’ll have to call them again to come back and do the same thing.
You’re Doing The Work
Think about the last time you or an employee called up your IT company – what was the conversation like?
Did they provide support via a remote access tool? Did they come to visit on-site and fix the problem for you? Or did they just lead you through a list of steps to try to get a fix?
Sure, sometimes when it’s a simple fix and you need it quick, having the person on the other end of the phone line tell you what to unplug and what to click can be an effective way to go about it. But if it’s like this every time, then that’s another story. You need an IT company that actively manages the support process – not one that tells you what to do.
If you’re looking for Kingston IT support like this inn owner was, all you have to do is get in touch with our team. Our representatives are waiting to respond to your inquiry – harnessing the IT support you need is up to you.
OnServe is here to help when you need help.