Are you staying in a relationship with your IT service company out of loyalty? Does it seem like you’re not getting the service that you deserve, but you keep sticking around because it’s hard to choose a new partner? Finding a new IT service company that will fit your needs might be easier than you think – but first you need to recognize why your current support just isn’t cutting it. Now’s the time to break free and seek out new options… and here’s how you know.
If your IT company is setting you up with tools and applications that you don’t understand then they’re not doing their job. Your service company should be telling you about the benefits of the cloud – that it streamlines your work load, makes completing tasks easier, and help to cut costs around the office. Plus, it provides some of the best data security possible. An IT service company that doesn’t help you make the most of technology doesn’t deserve your business.
Like any good partner, your IT team should make you feel safe and secure. Providing top-of-the-line protection for your data is essential, and if your service team isn’t doing that, it’s time to get back on the market and look for a new service company.
Your company deserves an IT team that is responsive to your needs and always available to give you the support needed. When your service providers fails to respond to your requests quickly or neglects to get on issues as soon as they arise, your sensitive data is being left vulnerable.
Knowing that you’re being heard is one thing, but any great relationship is a two-way road. Your IT service team should be meeting with you regularly to discuss goals and keep you up-to-date on system maintenance.