Microsoft is known for offering innovative IT solutions to enhance business productivity, and Microsoft Dynamics 365 is no exception. This is your cloud-based enterprise resource planning (ERP) and customer relationship management (CRM) tool revolutionizing these business processes for enhanced productivity, profitability, and growth.
It comes in 2 editions. The business edition is suitable for small businesses with about 10 to 250 users. On the other hand, the enterprise edition suits enterprises whose users exceed 250. On both editions, users can choose Apps for Marketing, Product Service Automation, Field Service, Customer Service, and Sales, depending on their needs.
Users can switch from one feature to the other without experiencing technical hitches. For instance, if you are using the customer service feature, you can seamlessly move to the marketing or product service automation effortlessly.
This is because the features are all integrated. The integration extends to other Microsoft features such as Outlook, Teams, and OneDrive. Since your data is stored on cloud-based tools, you will not lose it as you migrate from one Microsoft Dynamic 365 feature to the other.
Your teams will make better decisions if you facilitate them with business tools that let them share information and work on projects more collaboratively. With Microsoft Dynamics 365, teams have access to smart solutions on one dashboard to help them execute multiple tasks effectively and collaboratively. They can access information fast, design business solutions collaboratively ad work seamlessly to implement the solutions.
Microsoft Dynamics 365 solutions are adaptable. You can customize them to come up with distinctive business processes to suit your organizational and industry needs. You can use the software that comes with the tools to develop your customized solutions. Your IT support team should do this effortlessly since it does not require a lot of technical expertise.
Microsoft Dynamics 365 offers a wide range of tools to increase productivity in your organization. The Dynamic 365 tools provide quick and efficient communication solutions and offer centralized could-based storage so that data is accessible to all authorized team members any time and from anywhere.
The tool’s Common Data Service (CDS) ensures data compatibility on all the platforms on the CDS. This ensures that data shared across platforms is not lost or distorted in the process of sharing. And because the tool allows automation of most processes and tasks, employees can execute tasks more effectively using more standard procedures.
Smarter Inventory Management
Your purchasing and management teams have all the data in centralized cloud storage. They can refer to it whenever they need to make decisions on the organization’s inventory.
The tool allows you to use a standardized reporting system and to keep your inventory updated at all times. This is made possible by the systems automated restocking reminders to ensure you plan your restocking effectively to forestall stockouts.
Improved Customer Satisfaction and Experience
With the customer service tool, you can keep an updated customer database that you can use to track your leads with live feeds. The tool also allows you to design personalized messages even when you want to communicate with many customers. Your customers can also interact with you more effectively on this platform and provide feedback you can use to make adjustments the customers may resonate with.
Your business development and sales teams will get predictive analysis data to help them project trends and prepare in advance. This will give you a competitive edge and earn you customer loyalty, as you will be ready with current solutions whenever customer preferences shift.
Microsoft Dynamic 365 offers you a robust marketing tool to enhance the performance of your marketing department. Marketing teams can share more information more effectively.
They can also access predictive analysis data to inform their marketing decisions. The marketing tool provides better-analyzed data and streamlined sales processes necessary for making swift marketing decisions.
When the sales and marketing tools have the correct information, they will ensure the business meets customers’ needs to gain more clients and retain the existing ones. This means your sales will be consistent on better.
Improved Social Media Management
Businesses cannot underrate the power of social media as customer interaction, marketing, and PR management platform. With millions of users, social media platforms are excellent sources of leads. If you have the right marketing strategy, you can earn considerable leads from social media marketing campaigns.
However, the platforms can also be a source of PR crisis if not well managed. A comment from a disgruntled customer can dent your brand image and cause you to lose business opportunities.
You may not control activities on your social media platforms unless you have a system that integrates them into a centralized system. That is where Microsoft Dynamics 365 comes in. With this tool, you can monitor your platforms’ feeds, upload and share content across platforms, and contact leads seamlessly. Microsoft Dynamics 365 integrates with all your social media platforms, giving better access and control.
Businesses differ in size and models. You may not need all the Microsoft Dynamics 365 features all the time. To cater to the needs of each organization, Microsoft Dynamics 365 comes in various modules offering different business solutions.
Some of the modules include Dynamics 365 for Field Services, Dynamics 365 for Sales, Dynamics 365 for Talent, and Dynamics 365 for Project Service Automation. Some of the modules, like sales and marketing, can easily synchronize. This allows teams to share information and interact more productively.
The tool offers users several layers of protection from cyberattacks through encryption, authentication, secured model-driven apps, data loss prevention, and enhanced cloud security for finance, operations, and the central business systems Apps.
Microsoft Dynamics 365 has a user-friendly and intuitive interface. You will get system-generated prompts to help you choose the actions to take.
And since it is in the family of Microsoft portfolio, most users will find the interface familiar and uncomplicated. The platform integrates well with Android, iOS, and Windows platforms.
If your business is in Eastern Ontario, contact Onserve for all your IT technical support. As Microsoft Partners, we will help you implement Microsoft solutions such as Microsoft Dynamics 365 and Microsoft 365 to help you scale up productivity and profitability to fuel your business growth.