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There are a lot of IT companies out there that would like you to think technology is one of the great mysteries of the world. They talk over your head with a lot of technobabble and jargon, and leave you scratching your head wondering just what you need in order to get even a simple job done.

We think you deserve better than that. That’s why we’re here. OnServe is about making IT easy for YOU.

You’ve invested a lot into your IT systems. We understand that. That’s why we think that your IT should work the way you want it to. But it’s easy enough to just SAY that – how do we actually make it happen?

Our company’s vision is to be the best at understanding our customers business needs and to provide products and services to meet those needs.

OnServe uses a balanced approach to get your systems working for you, and not against you. Not every business is the same, so it’s up to us to seek out the right balance in system design, security, and overall management to ensure that YOUR goals and OUR goals are aligned to focus on YOUR success.

We make our clients’ interests our own, and our success is largely a result of these strong relationships. A strong relationship hinges on trust, and when we have earned your trust we can truly deliver improvements for your business. That’s not just a platitude, either – if you aren’t successful, you won’t be able to keep paying our bills! Working together and ensuring you get what you need is the best way to keep ourselves in business.

Powerful results happen with strong relationships and trust! That’s why we make these promises to you – we want you to hold us accountable. If you ever feel that we’ve not lived up to our Philosophy, make sure you take us to task. We’ll do everything we can to make it right.

Our Philosophy is based on our Core Values: Respect, Integrity, and Excellence. This Philosophy, combined with our leading IT solutions and services, will give YOUR business the edge you need in order to survive and thrive.

Respect

Just because you hire us to take care of your technology doesn’t mean that you’re looking for a nanny. Too many IT companies act like they’re superior to their clients because they know all the technical terms. There’s no respect in a relationship like that. We endeavour to treat you and your employees as members of our own team, with all the respect that entails. We’re not going to bog you down with technobabble, but we’re also not going to talk DOWN to you. We’re in this together.

  • Communications are Key: It’s not your job to understand and interpret your IT needs; leave that to us. It’s OUR job to ensure that we stay on top of all your IT needs and keep you in the know, doing so with plain English and no technobabble or annoying jargon.
  • HassleFree: If you ever need to contact us for support on any issue, we’re not going to force you to go through a series of robotic questions or talk to someone in a call centre on the other side of the world. You reach the OnServe team directly, and you get immediate responses from fully-trained engineers who can deliver the results YOU’RE looking for.

Integrity

Honesty means more than just keeping you in the loop as far as your technology goes. It means telling you what you NEED to hear, not what we WANT to say. When we’re looking for solutions for your IT needs, we have to always look for the options that best serve YOU, even if they’re not the most lucrative or easy options for us. You’re our partner, and if you’re going to succeed, we have to put you first. It’s only in your long-term success that we can truly succeed too.

  • Present Options: Your IT isn’t about us – it’s about you. That’s why we need to make sure you always know what your options are when it comes to making decisions for your IT. We listen first, ask the right questions to find out what results you’re looking for, and then let you know what options you have in front of you. We’ll compare the differences, including cost, timeline, and business impact, and then help you make an informed decision.
  • Best Practices: We’re not here to just try to make a quick buck by selling you our favourite (and most expensive) products. We thoroughly vet the products and solutions that we work with to ensure they work well, and that’s why we recommend them to you – but if they aren’t right for your needs, we’re going to work together to find better alternatives. It’s all about the result, not the product.

Excellence

We strive to be the best at what we do every day. Period. What does that mean for you? It means you get a team that cannot bear to be lazy. We are always learning, always looking for new technologies that will do things faster, better, and for less effort and money. We aren’t satisfied with “good enough” – it’s our job to ensure you get the right IT solutions for your high standards and our own.

  • Guarantee to Fix the Issue: OnServe gives a 100% satisfaction guarantee on the services for which you request. If you are ever unhappy we’ll return to the problem and correct or repeat our service at no additional charge. And if the problem is not corrected to your complete satisfaction, we will refund you 100% of the fee you paid for the service.
  • Check In Regularly: We make it a point to stay in touch with you regularly, even if it’s just for a 5-10 minute conversation every now and then. We’ll make sure everything’s working well, do any necessary tune-ups on your systems, and talk about what else we can do to help out. Expect to see us all the time! We want to be on a first-name basis with you and your employees.

With OnServe’s Core Values and Dedicated Service and Solutions on your side, you’ll have the edge you need to not only survive in today’s market, but thrive. We’re here for your needs – let us know what you’re looking for, and we’ll make it happen.

Looking for excellence, integrity, and respect? Trust in the team at OnServe to deliver the Complete Experience for your business – contact us today to book a free, no-obligation review of your business systems. Call (613) 634-8125 or send an email to info@onserve.ca – we’re ready to help.