Can you rely on the service you receive from your I.T. consulting company? Do they provide real solutions for the problems you face every day in your business, or do they just fix a computer when it’s broken and then wait for your next phone call?
Your I.T. consulting company should be like an extension of your business.
You need to be able to count on your I.T. company to help improve your entire business, not just tinker with computers. OnServe is all about I.T. strategy – aligning your technology with your overall business needs.
Is your current I.T. provider in Kingston, Ottawa and Eastern Ontario giving you real value for your money? Here are 5 critical signs that you need to replace your I.T. consulting company:
- Slow Response Times
When you hire an I.T. company to provide your services, they should be ready to help you on YOUR schedule. Don’t put up with companies that take a day to get back to you when you call.
OnServe offers a wide-range of support options when it comes to response time for support – you get a member of OUR team calling you back to learn about the issue and immediately begin taking the right steps to get you back to work.
- Inaccurate Billing
There should never be surprises on your bill, and every charge should be make it crystal clear what you’re paying for. If your bill confuses you, or if you never know how much you’re going to be paying each month, you’ve got a problem.
OnServe offers flat-rate monthly billing for all your services and support, so you always know exactly what you’ll be paying, and what you’re getting for your money. No surprises and no hidden fees – just good value.
- No Planning for Your Future
Does your I.T. company plan ahead with preventative maintenance to keep your technology at its best? Do they help you find the right technologies to make your operations run smoother? Are they focusing on your BUSINESS needs?
OnServe offers I.T. strategy, not I.T. repair. We learn about your business, find out what you need your technology to do in order to prove its worth, and then develop the right I.T. solutions to help you be prepared to succeed and thrive every day.
- Stop-Gap Solutions
When an I.T. problem occurs, does your I.T. company get to the root of the problem and solve it once and for all? Or do they just do the bare minimum to get you working again, only to have the problem repeat itself a few days later?
OnServe takes a proactive approach to I.T. support. We apply tried-and-true solutions to all your technology to eliminate problems before they start, and to find root causes of issues you face. With our team on the job, you’ll never see the same problem twice.
- They Never Call
When do you hear from your I.T. company? Are they never around you call them with an I.T. issue? Or do they take the time to touch base with you regularly and find out what they can do for you?
OnServe is like a complete extension of your business – we’re here to serve as your personal I.T. department. That means regular meetings and constant communication to discover new technology solutions for real-world business problems.
If your I.T. consulting company isn’t giving you the full attention and service that you need to really leverage the power of your technology, then they aren’t worth your time or money. Demand better service. Demand real solutions to the problems YOU face. Demand the best. Call OnServe at (613) 634-8125 or email us at firstname.lastname@example.org today.